Track n Trail - Refund, Cookies and privacy policys



Rescheduled Events

Track n Trail, the event organiser, reserves the right to change the date of an event. If the participant is unable to attend on the revised date, full entry free may be refunded.
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Extreme Event

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Extreme Event

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Extreme Event

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Extreme Event

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Extreme Event

Cancelled Events

In the highly unlikely case that an event is cancelled at short notice due to unforeseen circumstances beyond the control of the event organisers, Track n Trail may retain £10 of the entry free and refund the remainder, as costs would have already been incurred by Track n Trail.

If the event has to be cancelled on the day of the competition, all entry fees may be kept by the organiser, as Track n Trail would of incurred full costs of the event.

Competitor Withdrawal

If you have to withdraw from any Track n Trail event, this is our Withdrawal Policy:

Once we have received your payment for any Track n Trail event all credits/refunds are discretionary. Any withdrawals must be received in writing at the event office by email or post mike@trackntrail.biz

Telephone messages are not acceptable as we need to confirm the identity of the competitor.

From the moment we begin to organise an event, we start to incur costs. Your entry fee is invested into the cost of staging the event; hiring facilities, hiring and buying equipment, etc. In short, organising any event requires a considerable amount of forward planning, risk and expense. If you pull out, for whatever reason, then that is beyond our control and that is your choice.

For example if you buy a ticket for a festival, and then you wake up with a hangover or just don’t feel like it because it looks like it might rain, you don't get your money back.

However, if you email us 7 days or more before the event with a genuine reason why you physically cannot compete, we will refund the entire entry fee.

If you withdraw before the weekend of the event we can refund only half of the entry fee as we would have already completed your entry and processed your payment, and incurred event expenses. We would also need a genuine reason as to why you cannot compete.

If you leave it until the weekend of the event to withdraw, no refund will be given, as your place will have been guaranteed for you.


THE TNT TRACK N TRAIL LTD COMPANY WEBSITE

COOKIES  & PRIVACY  POLICY

TNT Track n Trail LTD Company Limited (Company registered number No 5051407, England)

(Together referred to in this Privacy Policy as “we” or “us”). The registered office for all of our companies is PO Box 5677 Wimborne Dorset BH21 3ZT

1. GENERAL USE OF THE WEBSITE

1.1 As a condition of use of this site we will not ask you to supply any personal data. We will request this if you select to be a race member or registered user of the website or if you use our online race booking system.

1.2 We may use cookies whilst you use our website to monitor your use of the website. This will enable us to improve the information we provide to you. Use of a cookie is not linked to any personal identifying information, once you close your browser, the cookie terminates. We may also use your IP address to analyse usage trends on the website and to administer it. Again, IP addresses are not linked to personally identifiable information. If you do not wish us to use cookies, you are free at any time to disable the use of cookies by means of your internet browser software. Contact us at: office@trackntrail.co.uk if you require further guidance on disabling cookies.

2. USE OF REGISTERED USERS DATA

2.1 If you are a member or registered user of the website, we shall use that profile in order to set permissions for your use of the website and to provide you with the information we request as part of the registration process. Your registered name may be used to identify all messages, posts or other interactive content you submit to the website.

2.2 We may use cookies whilst you use our forums, blogs, wikis and other interactive channels. This will enable us to improve the information we present to you and your user experience of our website interactive services. Once you close your browser, the cookie terminates. We will also use your IP address to analyse usage trends and to administer your use of the website. Although the use of a cookie and your IP address is not linked to any personal identifying information, our website administrators will report on the use of our interactive services using information obtained through our use of cookies. We shall also be able to ensure that registered users cannot falsely attribute messages, posts or other interactive content to other registered users.

3. PERSONAL DATA

3.1 To enable us to register you for use of our website and offer our information or interactive service or online purchasing services to you we need to collect and use personal data about you (your “Personal Information”). The Personal Information is all the information requested on any online form.

3.2 We may also keep details of any transactions that you enter into on the site and any data that you provide in response to research surveys that we may invite you to get involved in (but to which you do not have to respond).

3.3 If you contact us we may keep a record of that correspondence.

3.4 We shall keep your Personal Information secure and confidential and will not transfer it outside of Track n Trail. We warrant that each of our companies processing personal data holds and will maintain a notification with the Information Commissioner under the Data Protection Act 1998, as amended or re-enacted form time to time, for all processing of your Personal Information. We shall not disclose, sell, rent or share your Personal Information to or with any person outside of our group of companies without your consent, other than disclosure to our sponsors and other trusted third parties for their provision of information that we and they consider that you may find interesting.

3.5 If you register and set up a password it is your responsibility to keep that password confidential and we ask you not to share it with anyone.

3.6 If you wish us to stop sending you any information about our events or developments, please contact us at office@trackntrail.co.uk with a request that Track n Trail cease marketing to you.

3.7 If you wish to stop any of our sponsors or trusted third parties from sending you any information about them, please contact us at office@trackntrail.co.uk with a request named or all of our sponsors or trusted third parties cease marketing to you.

4. LINKS

This website contains links to other sites. Please be aware that we cannot accept any responsibility for these other websites, and you are recommended to check the Privacy Policy of the website you link to before submitting any personal information. We will indicate where a link will take you out of our website.

5. USE OF COOKIES

A cookie is a small data file that certain web sites write to your hard drive when you visit them. The only personal information a cookie can obtain is information a user supplies him or herself. A cookie cannot read data from your hard disk or read cookie files created by other sites. Cookies, however, enhance our web site performance in a number of ways, including providing a secure way for us to verify your identity during your visit to our web site and personalising your experience on our site, making it more convenient for you.

This web site uses cookies so that we can serve you better. This site uses visitor tracking software that will use cookies to track information about how visitors come to the website, which pages they visit, and other actions that visitors make whilst on the site. This data is then used in order to improve the user experience of the web site. All user data collected in this manner is anonymous.

Should you wish to do so, you can refuse cookies by disabling them in your web browser’s settings, and you do not need to have cookies turned on to successfully use our service. Most browsers are defaulted to accept and maintain cookies and you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not. Please consult the support documentation for your web browser, which can be found online, for more information.